Ballysbet's Privacy Policy — Your data, our responsibility

Ballysbet (https://ballysbet.win) places your privacy above all else. We believe that transparency and accountability in handling user data are the foundation of a trustworthy gaming platform.

This Privacy Policy explains how ballysbet collects, uses, and protects your personal data. It applies to the ballysbet website, mobile app, and all digital services.

• This policy applies to all registered and unregistered users of ballysbet.
• We comply with international data protection laws and regulations.
• If this policy changes, you will be notified at your registered email address.
• If you have any questions, please reach out to our support team.

Ballysbet collects various types of data from three main sources — what you provide directly, data collected automatically as you use the platform, and information obtained from verified third-party sources.

Ballysbet collects only the data that is necessary — we never ask for excessive or irrelevant information. Providing your data is entirely voluntary, though some services may not be available if certain information is not supplied.

Ballysbet uses your data only for clearly defined purposes. We never misuse your information without your consent. Below are the key purposes for which your data is used:

• Your identity and contact details are used to create, verify, and manage your account.
• Financial information is used to process deposits, withdrawals, and other financial transactions.
• Device and log data is analysed to protect the ballysbet platform from fraud and cyber attacks.
• Your gaming data is used to send you customised game recommendations and promotional offers based on your preferences.
• Betting patterns are analyzed to identify signs of gaming addiction and provide responsible gaming support.
• Data is provided to meet legal obligations, for tax reporting, and in response to regulatory requests.
• Anonymous analytics are used to improve ballysbet's service quality and user experience.

Ballysbet never sells your data to third parties. However, limited information may be shared with trusted partners in certain specific circumstances:

• Payment Processor: Relevant financial information is shared with payment gateways such as bKash, Nagad, and Rocket to process deposits and withdrawals.
• KYC Verified by: Identity-related information is shared with certified KYC service providers for identity verification.
• Game Provider: Limited session data may be shared with game providers for Live Casino and slots games.
• Legal Authorities: Providing data in response to a valid court order or regulatory authority request is a legal obligation.
• Security Organization: Information on suspicious transactions may be shared with regulatory authorities to prevent fraud and money laundering.

All third-party partners are required to comply with ballysbet's privacy standards. We ensure that only the minimum necessary data is ever shared.

Ballysbet protects your data using industry-leading security technology. Our defences operate across multiple layers, so if one layer is compromised, the others continue to keep your information safe.

• All data transmissions are secured with 256-bit SSL/TLS encryption.
• Stored data is protected with AES-256 encryption.
• Regular third-party security audits and penetration testing are conducted.
• If a suspicious login is detected, the account is automatically locked and an SMS alert is sent.
• You can further secure your account by enabling two-factor authentication (2FA).
• Server data is stored in secure, controlled data centers.
• All ballysbet staff receive regular training on data protection.

The ballysbet website uses various types of cookies. Cookies are small text files stored in your browser that help improve your browsing experience.

• Essential Cookies: These are required to maintain your login session and ensure security — they cannot be disabled.
• Functional Cookies: Used to remember your language preferences, game settings, and account preferences.
• Analytics Cookies: User behavior is analyzed anonymously to help improve the platform.
• Marketing Cookies: Used to show you relevant offers based on your interests — you can opt out at any time.

You can manage cookies through your browser settings. However, disabling certain cookies may affect the functionality of some ballysbet features.

Ballysbet does not retain your data beyond defined retention periods. Once a period expires, data is securely deleted or anonymised.

• All personal data is retained for as long as your account remains active.
• Even after account closure, transaction data may be retained for up to 5 years to meet legal obligations.
• KYC verification documents are retained for up to 7 years as required by law.
• Marketing data is deleted immediately upon withdrawal of consent.
• Cookie data typically expires within 30 days to 1 year.

Ballysbet gives you full control over your personal data. Under international data protection laws, you have the following rights:

Ballysbet strictly does not collect data from anyone under 18, and minors are completely prohibited from using the platform. We verify age at registration and may request additional proof when needed.

• If information belonging to a minor is collected inadvertently, it will be deleted immediately and the account will be closed.
• If you have any concerns, contact our support team immediately — we will act promptly.
• We recommend using parental control software on your device to protect younger family members.

If you have any questions, concerns, or complaints about this Privacy Policy, please contact the ballysbet data protection team. We are always here to help.

• Email: [email protected] (general enquiries and rights requests)
• Support hours: Live chat is available 7 days a week, 24 hours a day.
• Response time: an initial response is typically provided within 3 business days.
• Complex requests may take up to 30 business days to process.